The following downloads can be used in the multiple categories on this page:
Customer Experience
Employee Experience
Patient Experience
Student Experience
Community Engagement
Fan Experience
If you like one or more of the maps listed below, they are all Free to download with PDF. You can also reach out to us to receive a Template in Miro. Miro allows a Free option on their website. Lastly, we can also build these maps in what your organization uses to map the journey of customers, employees, etc.
Approach Avoid One Touchpoint Focus Map (pdf)
DownloadOne Word or Phrase Focus Map (pdf)
Download7 by 7 (pdf)
DownloadFocus Approach Map (pdf)
DownloadApproach Avoid Goal Map Screen (pdf)
DownloadMarketing Funnel Approach Map (pdf)
Download10 by 10 Approach Avoid Emotion Map (pdf)
DownloadTouchpoint Standard Approach Map (pdf)
DownloadCustomer Journey Map 24 Touchpoints (pdf)
DownloadFive Touchpoint Analysis (pdf)
DownloadAn employee Approaches and Avoids every day.
Here are a few more ideas focused specifically on the Patient Experience.
Detached Thinking Exercise
Using Detached Observation, here are some purposes of why humans have built-in Approach Avoid (No particular order - Getting to the basics of its existence). As a thinking exercise, reflect on what you feel are the purposes of our built-in Approach/Avoid systems.
Survive - Using Approach Avoid behavior allows us to survive by approaching beneficial inputs (food/shelter) and avoiding harmful inputs (predators/toxins).
Energy - By avoiding unnecessary risks and conserving energy, we increase our chances of survival.
Adapt - Approach avoid behavior allows us to adapt to new or changing environments by exploring potential resources while minimizing threats.
Find Mates - Better use of approach avoid allows us to find mates, reproduce, develop families, and pass on genes.
Natural Selection - History favored the individuals and groups that displayed better use of approach avoid behaviors - Thus leading to certain behaviors that were passed on to the next generation.
Social - Approach Avoid behavior plays a crucial role in navigating social hierarchies, forming alliances, and avoiding conflict within groups and members of outgroups.
Learning and Memory - We learn and put to memory the behaviors that will suit us in future similar situations.
Resource Competition - Approach Avoid helps us compete for limited resources with proper energy use.
Cognitive Development - We seek to learn better ways for future approach avoid behaviors to increase our chances to survive (physical and within culture).
Communicate - We learn to use approach and avoid communication to best navigate our surroundings.
Decision Conflict - We learn to use approach and avoid when multiple decisions are occurring at the same time.
Group - We use approach avoid to develop cohesion in our groups to survive.
We use cookies to analyze website traffic and optimize your website experience. By accepting our use of cookies, your data will be aggregated with all other user data.