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> Build touchpoint, process, and journey maps to improve:

       - Moments

       - Experiences

       - Results

> Build maps and provide content to explore, understand, and thrive through constant change

Mapping Services:  How it works - Three options:

1.  Do the mapping yourself - In this option, you can view our content for ideas and we will send you a Free link to a whiteboard (we are currently using Miro) that has multiple templates you can use.  If you like it and want to have your own whiteboard on Miro, we will give you the templates you desire by sending the board to your Miro account.  

The whiteboard link we send to you will have beginning content on how to navigate through Miro to make it easy to get started on your mapping project.

This option is Free 

2.  Do the mapping with you - We will send you a link on Miro that has the templates you want.  At this point we will set times to work with you on building a map to improve moments, experiences and results.

3.  Do the mapping for you -  We will set up a time to go through what your needs are and we will build a map (or multiple maps) to your liking. 

For options 2 and 3, we have Simple Pricing to get us started quickly.   

Click Mapping Services to learn more about how we can assist you.  

We also offer Customer, Employee, and Patient Feedback Services.  This is through another site/company called SmileyAnswers.  Within that site, you will learn how we work with you to use the HappyOrNot Reporting System to capture real-time feedback.  Feedback is so important to learn how another person interprets the world around them.

Click the link below to learn more:   

    Visit SmileyAnswers.com

Visit the Big Picture page to learn more about mapping the following:

> Understanding Change

> Adapting to Change

> Thriving through Change

We feel the skills in Adapting to Change will be vital going forward.  Both for organizations and individuals.  

IMPORTANT:  We want to teach detached thinking as this will increase empathy, knowledge, and better understanding of approach/avoid decisions.   

Detached Observation:  We take a Detached Observation view on all subjects covered.  As you go through this site, you will see DO (Which means Detached Observation).  Perspective-taking is a key to learning more about the world by expanding outside our perception.  More about this line of thinking is discussed below:

Imagine a satellite hovering over your organization collecting data.  Skip the predictions, emotions, and human element.  Now take this satellite and focus on the human experience to better learn why we Approach or Avoid the inputs of life.  We look to take this far view of human life to better understand it and to make positive improvements.  

We want to understand human behavior with this detached view.  As we collect data, we are not afraid to change conclusions of previous thoughts and decisions.  It is all about the data and making improvements by Mapping the Moments and Experiences.

Throughout this site you will see the following:

DO:

When you see this, it is a Detached Observation of what is currently being presented.  

The challenge with human perception is that it is limited.  We can only understand the world through our senses and from our past experiences.  What further complicates human understanding of the world is our biases, our need for safety (world views), and energy constraints.  It takes energy to go outside our  perception to better understand others and the world around us.  With constant practice, we can build better pathways in our brains to improve this understanding.  We then can take this knowledge to improve human experiences.