Along with the 7Starters, we can do additional mapping using specific words that achieve your objectives. These words can also be a part of mission statements and targeted culture. Maps can be built solely around a specific word to make sure the organization is achieving its objectives. Within the Ideas page, you will find Free downloads to illustrate this point.
Topics Page Outline
Topics > We want to share with you words we find important that you can use to improve touchpoints and enhance experiences. These words are listed in alphabetical order with some insight into each. After this, we will list some additional words.
Reflective Topics > These topics are typically "under the hood". The words include sections of the brain that are influential in Approach-Avoid, along with personality types.
Links > We explore Approach-Avoid here with the purpose of mapping it to improve touchpoints, enhance experiences, and help others adapt to change. The subject of Approach-Avoid is vast and way beyond this website. We would like to share some links to organizations, individuals, and resources within this area for those of you who would like to seek more information.
Each person has different past experiences and brain development - connections. As such, think of these topics in that term. As an example, Certainty is important. However, it is not Always the case. It is Generally the case that most people want certainty when purchasing goods and services.
Approach - Avoid Mindset
Before we begin, let's get into the mindset of Approach-Avoid. Everything revolves around it. Either we are approaching or avoiding. By getting into the mindset of this fact, these words in your maps will carry more meaning and better execution of the experience.
To survive, all animals, ranging from amoeba to humans, must approach and avoid certain situations, objects, and possibilities. (1)
All organisms are hard-wired or preprogrammed to make immediate approach-avoidance responses to particular inputs/stimuli. (1)
DO: Approach and Avoid is basic to the human experience.
Evolution has been littered with the remains of species that have failed to acquire one or more ways for accurately determining the beneficial/harmful impacts of environmental stimuli.....as such, all animate life, from the single-celled amoeba on up, is equipped with at least some basic form of approach-avoidance mechanism that produces and/or regulates movement toward potentially beneficial and positive stimuli and away from potentially harmful and negative stimuli. (1)
An accumulated body of research indicates that people evaluate most/all encountered stimuli on a good or bad dimension and that they do so immediately, without intention or awareness
Automatic Evaluation Effect
Below, we will number the top words that we feel can be additional solid words added to Touchpoint and Experience Maps. After this, we will name more words you can add. Lastly, we will bring up topics that are "underneath the hood" that we feel are important to discuss.
This site begins a discussion on the topic of Approach-Avoid to help you improve experiences and results. It is not a research site on the topic of Approach-Avoid. There are people and organizations that specialize in this area, and other parts of the human brain that we would like to acknowledge. The final section of this page includes links to those people and organizations who can help you increase your knowledge and sharpen your skills.
Note: The words sections and links section will be updated periodically.
ACHIEVEMENT MOTIVATION
Achievement motivation (Approach) may be defined as > the energization and direction of behavior that is oriented toward the attainment of competence or the avoidance of incompetence.
REDO!!!(())
"Gray's theory has many interesting implications. For example, let's say you want to motivate someone to engage in some behavior, say to quit smoking. You could present your arguments in term of the rewards of quitting (food will taste better) or the aversive consequences of continuing (shortness of breath). For some persons (those with strong BAS) you should emphasize the rewards of quitting (food will taste better, they will feel healthier, they will will live longer). On the other hand, with individuals who have a strong BIS, it might work better to emphasize the threatening or aversive aspects of not quitting (multiple diseases, health complications, early death)." (2)
APPROACH-AVOID CONFLICT
Approach-Avoidance Conflict is a psychological concept that refers to a situation where a person is both attracted to and repelled by the same goal or decision. This internal conflict happens because the same goal has both positive (approach) and negative (avoidance) aspects, creating ambivalence and tension. This conflict can lead to indecision, anxiety, and procrastination of action.
Examples include:
Employee Experience - Job Promotion:
Customer Experience - Adding a dessert at the end of a meal:
ATTENTION - FOCUS
Human perception is limited. Human energy is limited. Add to that the vast amount of information overload, and you get a society where attention becomes more expensive. Customer and employee attention/focus is vital for the success of organizations.
AUTHENTIC
Authenticy brings together many of the approach words like safety, trust, certainty, and it is easier for a brain to predict. With the increase in energy to capture peoples attention along with misinformation and AI, products that bring more authenticity will also bring more approach.
AUTHORITATIVE INFLUENCE
Authoritative influence is the kind of power or impact that stems from a recognized source of authority—someone or something that's respected, trusted, or seen as knowledgeable and legitimate.
AUTONOMY - FREEDOM
Autonomy—our sense of self-direction and control over our actions—is a major driver of approach and avoid behavior. When people feel autonomous, they are more likely to engage in behavior willingly, enthusiastically, and persistently (approach). When autonomy is threatened or undermined, people often withdraw, resist, or disengage (avoidance).
Autonomy is the feeling that “I am the author of my actions.”
It involves choice, volition, and alignment between one's values and behaviors.
Autonomy is a basic psychological need, according to Self-Determination Theory (SDT) (Deci & Ryan, 1985), alongside relatedness and competence.
Deci & Ryan (1985, 2000): When people feel they have a choice, they are more likely to approach challenging tasks with interest and persistence, even in the absence of rewards.
Brehm (1966): People who perceive their freedom is being restricted often show psychological reactance—a motivational state that pushes them to avoid or resist the controlling influence.
Example: A teenager told not to hang out with a friend may approach that friend more, to restore autonomy.
Gagné & Deci (2005): Employees with high perceived autonomy show greater engagement, creativity, and approach behavior. In contrast, micromanagement or rigid rules increase stress and avoidance behaviors, like withdrawal or passive compliance.
Reeve et al. (2004): Students in autonomy-supportive classrooms (teachers offer choice and rationale) were more likely to approach academic tasks with enthusiasm, while controlling environments led to avoidance and lower performance.
AVOIDANCE MOTIVATION
Avoidance Motivation: The energization of behavior by, or the direction of behavior away from, negative stimuli. The energization occurs when the brain's fear system is activated by a threatening stimulus. This motivation can be driven by fear, anxiety, and discomfort. It can lead to protective behaviors like avoiding risks, delaying action, or withdrawing.
Examples include:
Employee Experience: Avoid engagement at work due to fear and social anxiety
Customer Experience: Avoid asking for help regarding a product or service due to social anxiety.
BEHAVIOR MOMENTUM
Behavioral momentum is a concept from behavioral psychology that describes how once a pattern of behavior is started—especially one that's reinforced—it tends to persist, much like a ball rolling downhill. It’s inspired by the idea of momentum in physics.
CERTAINTY
Certainty in a world of change is a high value word. Mapping certainty will improve service and provide you quick wins.
CURIOSITY - NOVELTY
Curiosity is the drive to seek new information, experiences, or sensations—especially when there's a knowledge gap or novelty.
It’s a reward-based system: just like hunger motivates us to find food, curiosity motivates us to find answers or new experiences. When something is unfamiliar or slightly risky, curiosity can override avoidance impulses and lead us to engage.
DISGUST (Insular Cortex)
The insula, buried deep within the folds of the brain’s cerebral cortex, plays a central role in interoception—the awareness of internal bodily states. It processes taste, pain, temperature, and emotional experiences tied to visceral reactions.
How It Relates to Disgust: The insular cortex lights up when we encounter things that evoke disgust—whether that's a rotten smell, a disturbing image, or even morally offensive behavior. Key functions in disgust processing include:
> Sensory Integration: The insula receives input from taste and smell receptors, which are common triggers of physical disgust.
> Emotion & Survival: Disgust serves as a protective mechanism—it helps us avoid disease or contamination. The insula helps map this emotional response to bodily sensations, like nausea or gagging.
> Social & Moral Disgust: Interestingly, the insula isn’t just about spoiled food—it’s also activated by ethical violations, injustice, or offensive social behavior. This suggests our experience of disgust goes beyond physical safety into social and moral domains.
Studies using fMRI show strong activation in the anterior insula when participants view disgusting images or experience unpleasant tastes.
DO: Powerful word in terms of Approach and Avoid. So much of this at the subconscious level. Very important for mapping.
Video by Robert Sapolsky in terms of Insular Cortex and Disgust.
EMOTION CONTAGION
Emotion contagion is the phenomenon where emotions spread from one person to another, almost like catching a cold—but instead of germs, it’s feelings that transfer. Whether it’s a smile that makes you feel lighter or a tense room that makes your shoulders tighten, you’ve likely experienced this in action
FEAR - SAFETY
Fear is a powerful influence guiding human approach-avoid behavior, typically tipping the scale toward avoidance. However, fear can also fuel approach, especially when the goal is to confront, control, or overcome a threat.
Fear signals potential danger activating a fight or flight response. The amygdala is a part of the brain that processes fear. It rapidly assesses threats and triggers a response. Within research, LeDoux (1996) - found that the amygdala can process fear stimuli even before the cortex fully registers what's happening, explaining instinctual avoidance reactions.
Fear can also suppress approach motivation. In situations where a reward (approach) is tied to potential punishment or failure (fear), people may freeze or withdraw. Examples of this can include public speaking and testing. This fear of failure damages the pursuit of success.
You can map either Fear or Safety. The importance isan the need for the person to achieve an end result through approach or avoidance behavior.
FAIRNESS
Perception of fairness plays a large role in approach-avoidance behavior, especially in social, moral, and decision-making contexts. When we perceive something as fair, we’re more likely to approach it; when we sense unfairness, we tend to avoid, resist, or retaliate—even if it comes at a personal cost.
Examples include:
Fairness encourages approach behavior:
Research: Tabibnia et al. (2008) showed that receiving a fair offer in an economic game activated the brain’s reward circuitry, even if the offer wasn’t large—just being treated fairly was rewarding.
Unfairness Triggers Avoidance or Retaliation:
Research: Sanfey et al. (2003) used the Ultimatum Game and found that participants rejected unfair offers, even when it meant losing money—because the emotional brain (insula) outweighed rational gain (PFC).
Justice as a Motivational Driver:
FEELING
How a person is feeling in the moment can influence approach-avoid thoughts and actions.
GOALS
Goals have a profound influence on human approach-avoidance behavior—they serve as internal “magnets” that pull us toward certain outcomes (approach) or push us away from threats and distractions (avoidance). The strength, clarity, and emotional charge of a goal determine how we initiate, sustain, or inhibit behavior in the face of opportunities and obstacles.
Approach-Oriented Goals → Increase Motivation to Act
These are goals framed in terms of gaining a desired outcome (e.g., success, reward, connection).
Research Elliot & Church (1997): Found that individuals with approach-goal orientations had higher persistence and performance in academic and competitive contexts.
Avoidance-Oriented Goals → Heighten Inhibition or Anxiety
These are goals focused on avoiding failure, embarrassment, or loss.
Research Gable & Impett (2012): Found that people with avoidance goals in relationships had lower satisfaction and more emotional suppression, compared to those with approach goals (e.g., deepening connection).
GROUP CONFORMITY
Group conformity refers to the tendency of individuals to adjust their attitudes, decisions, and behaviors to align with those of a group. This instinct isn't just about fitting in—it's deeply tied to our emotional system of approach and avoidance, shaping the way we navigate social life.
HABIT
Habits are like mental shortcuts—we perform them automatically with little conscious thought. When it comes to approach-avoid behavior, habits quietly shape how we respond emotionally to people, tasks, or environments, guiding us toward pleasure and away from discomfort over time
DO: With the brain needing to maximize energy, habits and routines help preserve brain energy.
HOMEOSTASIS
The human body’s drive to maintain internal balance (temperature, hydration, energy, and emotional equilibrium)—is a core driver of approach-avoid behavior. When homeostasis is disrupted, it generates biological signals (like hunger, thirst, fatigue, or anxiety) that push us to approach what restores balance or avoid what threatens it.
Approach-avoid behavior is how your body defends its balance and survival.
HUNGER
Hunger has an impact on approach avoid behavior in multiple ways.
Examples can include:
Risk-taking: A study by Symmonds et al. (2010) showed that hungry participants were more impulsive and more likely to make risky choices in gambling tasks. (Increased approach while reducing avoid of potential loss)
Survival (Physical): To satisfy hunger, individuals can change avoidance tendencies and steal and make morally questionable decisions.
Survival (Cultural): Hunger can influence judges and juries to provide harsher sentences for moral transgressions.
Shopping: Tal and Wansink (2013) found that hungry shoppers bought more high-calorie food and non-food items. Hunger increases approach behaviors toward any form of perceived reward, even beyond food, weakening avoidance of unnecessary purchases.
IDENTITY ALIGNMENT
Identity alignment refers to how well an experience, behavior, or decision fits with a person’s sense of self—their values, beliefs, roles, and social identity. When something aligns with your identity, it feels natural, reinforcing, and rewarding—prompting approach behavior. When something clashes with your identity, it feels wrong, threatening, or dissonant—leading to avoidance behavior.
Identity alignment = the match between external choices/actions and internal self-concept
It answers the question: “Is this me?”
It affects how people behave across relationships, careers, politics, culture, and morality. It’s why we lean toward things that "feel like us" and reject what doesn't.
INFORMATION OVERLOAD
DO: There is just too much information - too many inputs - in the world. The human brain has to filter almost all of it out. The brain takes bits of information that are going to be Useful in some way. This is why the study of Energy and those Inputs (and how we interpret them) is so important. Humans have to manage their energy and Approach what is Useful.
- Bizarre/Funny/Visually striking things stick out more than non-bizarre/unfunny things. We tend to raise the importance of inputs that are unusual or surprising. We tend to skip over inputs that we think are ordinary or expected. This makes sense with our energy use.
DO: The human brain is looking for difference. It can predict the predictable. (As an example, drive the same route to work and you can mostly daydream or be thinking of other things as you drive - until something 'different' happens (ex. an animal running across the road).
From a Business Perspective, we see this play out in advertising - it is taking more energy to reach customers. The brain gets used to advertising and tunes it out. The brain looks for something different worth extending extra energy and to survive.
The Subconscious is Approaching Change - Differences to help us survive.
NOSTALGIA
Nostalgia is a powerful emotional state that reflects a longing for the past—typically associated with warm, positive memories. While it might seem like a backward-looking emotion, nostalgia actually has strong forward-moving effects on human behavior, especially by promoting approach and buffering avoidance tendencies.
Nostalgia is a sentimental longing for personally meaningful experiences, people, or places from the past—often tinged with bittersweet emotion.
It frequently involves social connections, identity, or a “golden” time, and often arises during uncertainty, loneliness, or distress.
ORDER
Order—the presence of structure, predictability, and organization in our environment—has a significant impact on approach-avoid behavior. Humans are wired to seek patterns and stability, and when the world feels orderly, we tend to approach more confidently. In contrast, disorder or chaos can trigger avoidance.
Order helps humans:
It’s tied to our homeostatic drive for psychological safety. When order is present, our nervous system relaxes, and we become more open to exploration, risk-taking, and social interaction—all forms of approach behavior.
Environmental Order
Likely Behavior
Orderly (clean, structured, consistent)
Comfort → curiosity → approach
Disorderly (chaotic, cluttered, unpredictable)
Anxiety → threat sensitivity → avoidance
1. Order Promotes Moral Flexibility & Creativity
Vohs et al. (2013):
Participants in orderly rooms were more likely to choose healthy food and make conventional choices, while disorderly rooms led to greater creativity and novelty seeking—but also more moral rigidity and rule-breaking.
Zhong & Liljenquist (2006):
People exposed to physical disorder (messy rooms, dirty hands) showed a stronger desire for moral cleansing, became more judgmental, and avoided moral ambiguity—suggesting a need to restore psychological order via moral rigidity.
3. Uncertainty and Avoidance
Hirsh, Mar, & Peterson (2012):
In uncertain (disordered) environments, people become more neurotic, risk-averse, and more likely to avoid novel choices, even when they are potentially rewarding.
4. Clutter and Cognitive Overload
McMains & Kastner (2011):
Cluttered environments increase visual and cognitive load, which makes it harder to focus, increases mental fatigue, and encourages withdrawal or task avoidance.
Real-Life Examples
Context
Order-Promoting (Approach)
Disorder-Promoting (Avoidance)
Workspace
Clean desk → focused, engaged
Clutter → procrastination, mental fatigue
School
Predictable schedule → class participation
Chaotic classroom → student withdrawal
Relationships
Clear communication → emotional openness
Unpredictable behavior → withdrawal, conflict avoidance
Society
Rule of law → trust, civic engagement
Political/economic chaos → fear, apathy, migration
PAIN
Customers-Mental Pain
Example Sources: Stress, anxiety, confusion, embarrassment, decision fatigue.
Avoidance Triggers: Complicated interfaces or unclear instructions. Aggressive sales tactics or overwhelming choices. Negative past experiences (e.g., poor customer service).
Approach Triggers: Empathetic service, clear communication, and emotional reassurance. Familiarity and trust in the brand.
Employees-Mental Pain
Example Sources: Burnout, lack of recognition, toxic work culture, job insecurity.
Avoidance Behaviors: Reduced engagement, absenteeism, or even quitting. Avoiding tasks or people that cause stress.
Approach Behaviors: Seeking supportive managers or teams. Engaging more with tasks that offer autonomy and recognition.
Customers-Physical Pain
Example Sources: Discomfort in physical environments (e.g., loud noise, poor seating, long waits).
Avoidance Behaviors: Leaving stores early or avoiding them altogether. Choosing online options over in-person experiences.
Approach Behaviors: Returning to environments that are physically comfortable and accessible.
Employees-Physical Pain
Example Sources: Poor ergonomics, long hours, physically demanding tasks.
Avoidance Behaviors: Taking more breaks, avoiding certain tasks, or calling in sick.
Approach Behaviors: Engaging more in roles with better physical conditions or accommodations
POWER AND CONTROL
Power and control help with certainty. Certainty increases the changes of survival. Depending on the self-esteem needs of the individual, the actions taken to acquire power and control of others will vary.
PRESENCE OF OTHERS - AUDIENCE EFFECT
The audience effect refers to how the mere presence of others changes our behavior—often amplifying our emotional responses and decision-making patterns. When paired with approach-avoid behavior, it reveals how deeply our actions are steered by social awareness and emotional regulation.
Approach > Knowing someone’s watching can trigger feelings of excitement, pride, or anticipation, nudging us toward approach actions.
Performance Enhancement: In familiar or well-practiced tasks, we often perform better when observed, driven by confidence or a desire to impress.
Social Rewards: Applause, praise, or admiration function as emotional incentives, reinforcing approach tendencies (think: athletes in stadiums or students presenting projects). “Eyes on us” can feel energizing when we're prepared and seeking approval.
Avoid > If the task is unfamiliar or anxiety-provoking, an audience can trigger avoidance emotions like embarrassment or self-doubt.
Threat Sensitivity: People may withdraw, freeze, or underperform when they perceive others as critical or intimidating.
Risk Minimization: To avoid the emotional sting of failure or ridicule, individuals may back away from opportunities or stay silent. The crowd’s gaze becomes a mirror—sometimes reflecting encouragement, other times amplifying insecurity.
PRIMING
We notice things that are already primed in memory or repeated often. We are more likely to notice items that are related to inputs that have been recently loaded in memory.
DO Used heavily in advertising and politics. The same thing repeated over and over. Reflect on this when you hear an advertisement or someone repeating something over and over to build a narrative in your brain.
- We notice when something has changed. We also weigh the significance of the change (positive or negative). The brain needs to make a quick decision about that change.
We are drawn to inputs that confirm our existing beliefs and ignore details that are contradictory to our beliefs (Confirmation Bias).
DO: Our existing beliefs are important for Survival. Also, changing beliefs requires Energy. Alas, these two sections are included on this site as two individual pages because of the importance of each.
REPRODUCTION - SEX
Survival plays a role in reproduction. There are multiple ways in which reproduction play at the subconscious level, which impact human approach-avoid behavior.
Sexual or Romantic Attraction → Increased Approach Behavior
Research Gonzaga et al. (2001): Found that romantic thoughts increase dopamine and oxytocin, which enhance approach behaviors like openness, self-disclosure, and warmth.
Fear of Rejection or Social Norm Violations → Avoidance
Research Gray’s Behavioral Inhibition System (BIS): When potential reward (approach) is paired with possible punishment (rejection), the BIS activates avoidance or hesitancy
REPETITION
Repetition builds familiarity. In the context of approach-avoidance, that familiarity can: Enhance approach behavior if the stimulus becomes associated with safety, pleasure, or reward. Enhance avoidance behavior if the stimulus becomes linked to pain, discomfort, or threat.
The Mere Exposure Effect Repeated exposure to a stimulus increases liking and approach tendency, even without conscious awareness. Familiar things feel safer and more trustworthy.
RISK REWARD TRADEOFF
The risk-reward tradeoff is a fundamental principle in decision-making, economics, and psychology. It describes how humans evaluate the potential benefits (rewards) of an action against its possible costs (risks), and how this evaluation shapes our approach or avoid behavior.
- Approach happens when perceived reward outweighs risk
- Avoidance occurs when perceived risk outweighs reward
Examples:
Outcome > Perceived Reward > Perceived Risk > Likely Behavior
High reward/low risk > Big promotion, easy to get > Minimal effort > Strong approach
High reward/high risk > Start a business > Possible loss of savings > Weigh carefully or approach with caution
Low reward/high risk > Speaking up but getting rejected > Social judgment > Strong avoidance
Low reward/low risk > Eating a snack > Minor cost > Mild approach (low-stakes)
STATUS - HIERARCHY - SELF ESTEEM
A persons perceived status on a hierarchy has a large impact on human approach-avoid behavior. The human brain in very fast speed assesses peoples rank and authroity. Those higher on a rank exhibit more approach behavior than those who perceive and/or are lower.
Research: (Sapolsky, 2005): In primates, low-status individuals show increased cortisol levels, leading to social withdrawal and reduced motivation to compete—mirroring human patterns of avoidance in hierarchical settings.
STIMULATION
Stimulation—both physical and psychological—has a major influence on human approach-avoid behavior, because it directly affects our arousal levels, attention, and emotional regulation. Whether the stimulation is sensory (light, noise, pain) or cognitive (complexity, novelty, or mental demand), it can either motivate approach (when it's engaging or rewarding) or trigger avoidance (when it's overwhelming or unpleasant).
Stimulation refers to external or internal input that activates our senses, mind, or body. It can be:
Our threshold for stimulation is shaped by both biology and personality (e.g., introverts vs. extroverts, HSPs, ADHD).
Stimulation Level
Likely Response
Low (understimulation)
Boredom → Seek stimulation → Approach behavior
Optimal (moderate)
Engagement, flow → Maximal approach
High (overstimulation)
Stress, sensory overload → Avoidance, withdrawal
This pattern is consistent with the Yerkes-Dodson Law (1908), which shows that performance and motivation are highest at moderate arousal levels, and decline at extremes.
STRESS
During stress, the sensory shortcut from the thalamus to the amygdala becomes more active, with more excitable synapses
The amygdala region is highly sensitive to glucocorticoids, with lots of glucocorticoid receptors; stress and glucocorticoids increase excitability of amygdaloid neurons, particularly in the basolateral amygdala (the BLA), it has the role of learning fear
With more stress, the amygdala indirectly activates the glucocorticoid stress response. Then, glucocorticoids increase amygdala excitability
Stress also makes it harder for us to unlearn fear
Stress impacts the human frontal function - for a stressed frontal cortex, or one that's been exposed to a lot of glucocorticoids... stress weakens frontal connections with the hippocampus - essential for incorporating the new information that should prompt shifting to a new strategy - while strengthening frontal connections with more habitual brain circuits.
DO Reflect on this when you see someone doing the same unsuccessful behaviors over and over
Stress fosters aggression - because it reduces stress
With chronic stress the nucleus accumbens is depleted of dopamine, biasing rats in experiments toward social subordination and biasing humans toward depression.
Words we encounter have a wide range of impacts on us. This is because our brain regions that process language also control the insides of our body, including major organs and systems that support our body budget.
DO: Words have a large impact on Approach and Avoid. As such, we have a page dedicated to it. Both for better design of experiences but also how words can impact the brain to increase approach. (3)
Long periods of chronic stress can harm the human brain. Scientific studies are absolutely clear on this point. (3)
Stress also impacts the human in group/out group bias. Stress can trigger heightened vigilance towards perceived threats, often associating outgroups with potential danger.
Exposure to acute stress affects the retrieval of out-group related bias in healthy men
TIME
Available time plays a role in approach-avoid. More available time in a store can induce more purchasing versus someone rushing to get out the door.
TRAUMA and PTSD
Trauma and Post-Traumatic Stress Disorder (PTSD) can profoundly impact human approach-avoid behavior, often leading to chronic avoidance of people, places, thoughts, or situations associated with trauma. But paradoxically, trauma survivors may also approach danger or high-stress situations, especially if re-exposed or desensitized, or when reenacting trauma unconsciously.
TRUST
Trust is a powerful modulator of approach-avoid behavior. It turns on the psychological "green light" to engage, open up, and connect. When trust is broken—or never formed—avoidance becomes the dominant strategy: socially, emotionally, and behaviorally.
US/ THEM - IN GROUP VS OUT GROUP
Human brains form Us/Them dichotomies with very fast speed.... fifty millisecond exposure to the face of someone of another race activates the amygdala, also.... failing to activate the fusiform face area as much as same-race faces do- all within a few hundred milliseconds. The human brain groups faces by gender or social status at roughly the same speed. (2)
DO The human brain is built to survive - As can be seen, Approach Avoid analysis and decisions are made quickly
People with the strongest negative attitude towards other groups tend to have low thresholds for interpersonal disgust
DO We all have different levels of disgust and brain connections. An individual is unaware of the level of these connections in their brain
As humans, we all belong to multiple Us/Them dichotomies.
Attempts to control and repress Us/Them antipathies use the frontal cortex .... a subliminal fifty-millisecond exposure to the face of another can activate the amygdala, and if exposure is long enough for conscious detection (about five hundred milliseconds or more), the initial amygdala activation is followed by PFC activation and amygdala damping; the more PFC activation, particularly of the "cognitive" dlPFC, the more amygdala silencing. The PFC is regulating discomforting emotions.
Various strategies have been found to decrease implicit biases - to better understand the world around us. A classic one is perspective taking (which is why the skill of Detached Observation is important) which enhances identification with Them.
Approach-Avoid <> InGroup-OutGroup: Having this topic in your maps is important as humans immediately make this analysis. Map ways to solid within the InGroup of your customers and employees.
This section is less about mapping and more about learning, reflecting, and using detached observation to better understand human approach-avoid behavior. The topics explored in this section seek to understand what is going on "under the hood".
There really aren't 'centers' in the brain 'for' particular behaviors. (2)
DO We humans like to put things in categories. It saves energy and makes life simple. However, the brain does not care that we want it simple. How the brain works is complicated and much is still unknown.
Referring to brain-body budgeting, brain "prediction beats reaction"... those throughout human history who predicted accurately were more likely to be around vs those who waited to react. (3)
The human brain is not for rationality, emotion, imagination, creativity, or empathy. The human brains most important job is to control the body - to manage allostasis. It does this by predicting energy needs before they arise so we can efficiently make worthwhile movements and survive. (3)
ALLOSTASIS
Allostasis > Automatically predicting and preparing to meet the body's needs before they arise. (3)
The brain is a network - a collection of parts that are connected to work as a single unit.
The human brain is similar to an Airport Hub. Hubs are for the backbone of communication throughout the brain. It allows most neurons to participate globally even as they focus more locally.
AMYGDALA
The brain region (amygdala) is most involved in feeling afraid/anxious and is most involved in generating aggression. The amygdala, specifically the BLA (basolateral amygdala), gets projections from all the sensory systems. (2)
Some sensory information entering the brain takes a shortcut, bypassing the cortex & going directly to the amygdala. The amygdala can be informed about something scary before the cortex has a clue. (1)
DO: This shortcut of bypassing the cortex to the amygdala happens all the time. As an example, you witness someone who says something quickly in anger that they later regret what they said or how they acted. Much of their reaction is at the subconscious level. Sometimes, we can catch ourselves before we say something.
The amygdala receives news of fear and aggression - pain. This is mediated by projections from an ancient, core brain structure, the 'periaqueductal gray' (PAG)... Unpredictable pain, rather than the pain itself, is what activates the amygdala. (2)
The amygdala also receives a projection from the 'insular cortex', a part of the prefrontal cortex. (1)
There is a considerable amount of evidence suggesting that the amygdala is critical for learning, storage, and expression of fear conditioning. (1)
The amygdala/hippocampus interface
The amygdala talks to other limbic structures, including the hippocampus - the amygdala learns fears and the hippocampus learns detached, dispassionate facts... The hippocampus decides whether an input is worth storing for future use - this can depend on whether the amygdala got worked up over it. (2)
DO The hippocampus storing the input for later use is vital to future Approach or Avoid
The amygdala communicates issues of emotion, including aversion and fear. The nearby ventral hippocampus conveys information regarding emotional context. The dorsal hippocampus provides spatial information and related memories. The taste associational cortex, provides taste signals that are already modified by sensory-specific satiety signals. The thalamus relays information from the energy control systems in the hypothalamus and the hypothalamus has some projections straight to the NAc (nucleus accumbens). The limbic areas send information to the striatum to make go - no go decisions (approach/avoid) for action. (1)
ANTERIOR CINGULATE CORTEX
The anterior cingulate cortex (ACC) monitors conflicts between approach and avoidance.
Role: Detects conflicts (e.g., wanting something but fearing consequences), helping to mediate between approach and avoidance. Example: Hesitation before public speaking.
BAS and BIS
BAS> A behavioral approach system (BAS) is believed to regulate appetitive motives, in which the goal is to move toward something desired.
BIS> A behavioral avoidance (or inhibition) system (BIS) is said to regulate aversive motives, in which the goal is to move away from something unpleasant.
Extraversion, reward sensitivity, reward expectancy, and BAS measures share a common core that appears related to a tendency to approach
Neuroticism, harm avoidance, punishment sensitivity, and BIS measures share a common theme that is shown to be related to avoidance motivation.
Several brain areas differentially respond to positive affective stimuli as a function of extraversion. The dopamine system also plays a role, with mesolimbic and mesocortical dopaminergic pathways showing more activation during reward-directed behavior. (1)
The heritability of approach-related personality traits may be due to the genetic structure underlying dopamine functioning... ex. "different genotypes of DRD4 may lead to differential levels of expressed novelty seeking and extraversion through the differential activation of dopaminergic pathways." (1)
In terms of avoidance-related behavior, glucose metabolism rates in the amygdala predict some aspects of negative affective reactions and predict the differential ability to understand NA. (1)
Individual differences in baseline activation of the right prefrontal cortex predict individual differences in negative affective functioning as well as behavior inhibition. (1)
"Neuroticism (and depression) has been associated with the activation levels of the serotonin transporter gene 5 - HT. This gene appears to moderate the effects of stress on depression, rumination, and activation of brain areas associated with NA." (1)
DO: As can be seen with the information provided so far at this site, approach and avoid is complicated. There is so much under the hood that is happening to a person that is unknown to everyone what will cause that person to approach or avoid. As such, big picture tendencies can be the best way to start and then continue to keep learning as humans discover more.
DOPAMINE and ACETYLCHOLINE
Approach involves the release of dopamine (DA) in the accumbens, whereas Acetylcholine (ACh) is correlated with, or causes, avoidance. ACh creates a state that is at least inhibitory and sometimes aversive. (1)
Over the last three decades, it has become increasingly clear that dopamine (DA) contributes heavily to brain mechanisms that allow the pursuit of a great variety of positive rewards and contributes to reinforcing effects that impact appetitive learning. This can also lead to a variety of addictions. (1)
Dopamine is involved in both positive and negative reinforcement. (1)
Five examples of approach and avoidance are reviewed. On the approach side: eating, positive conditioned stimulus, brain self-stimulation, drug intake, and sugar binging. These are contrasted with opposing behaviors, which are in the avoidance category: satiation, negative conditioned stimuli, behavior depression, drug withdrawal, and sugar withdrawal. All the approach situations have DA (dopamine) release in common. All the avoidance situations feature a rise of accumbens ACh (Acetylcholine). (1)
DOPAMINERGIC SYSTEM
The dopaminergic system is about reward- various pleasurable stimuli activate tegmental neurons, triggering their release of dopamine.
Chronic stress or pain depletes dopamine and decreases the sensitivity of dopamine neurons to stimulation, producing the defining symptom of depression - the inability to feel pleasure.
DO Having too many stressful and depressing inputs will lower approach behavior with the drop of motivation and lower dopamine
In a study, a monkey has learned that when he presses a lever ten times, he gets a raisin as a reward. That's just happened, and as a result, ten units of dopamine are released in the accumbens. The monkey then presses the lever ten times and gets TWO raisins. 20 units of dopamine are released. And as the monkey continues to get paychecks of two raisins, the size of the dopamine response returns to 10 units. Now reward the monkey with only a single raisin, and dopamine levels decline.
Get more reward and/or get it sooner than expected, and there's a big burst; less and/or later, a decrease.
DO: Important information to reflect on how dopamine drives behavior> It’s not about reward, but its anticipation.
In a study where subjects were shown an item to purchase... they were told the price - if it was less than what they were willing to spend, there was activation of the emotional vmPFC - if it was expensive in their view, there would be activation of the disgust-related insular cortex.
DO At a level unknown to us, we have predictions from the brain (expectations). What happens next triggers reactions internally. Our emotions can there share externally to others what was interpreted internally. Positive or negative.
Once reward contingencies are learned, dopamine is less about reward than about its anticipation
Dopamine - along with reward anticipation, it also is the fuel of goal-directed behavior needed to obtain a reward - dopamine 'binds' the value of a reward > to resulting work
DO People have different levels of motivation. If you manage people, their internal chemicals are dark to you. Communication is a key start to discovering what the levels might be.
EXTRAVERSION and NEUROTICISM
Extraversion > The state of or tendency toward being predominantly concerned with and obtaining gratification from what is outside the self : a personality trait or style characterized by a preference for or orientation to engaging socially with others.
Neuroticism > A broad personality trait dimension representing the degree to which a person experiences the world as distressing, threatening, and unsafe.
Just reading the above two definitions we can see from a detached perspective that how a person from each word will approach - avoid inputs differently.
FACES
The brain biases us toward preferentially looking at eyes... not only does the the amygdala detect fearful faces, but it also plays a role in obtaining information about fearful faces in others
DO: Survive Survive Survive. The brain is constantly at work predicting and attempting to make it through another day.
FRONTAL CORTEX
It includes working memory, executive function, gratification postponement, long-term planning, regulation of emotions, and reining in impulsivity. The frontal cortex makes you do the more difficult action when it is the right thing to do. The frontal cortex is not fully online until people are in their mid-twenties. (2)
HPA AXIS
The HPA axis (hypothalamic-pituitary-adrenal) governs stress responses, influencing avoidance tendencies.
HUMAN OLFACTORY
The human olfactory system - roughly 40 percent of a rat's brain is devoted to olfactory processing, versus 3 percent in humans
The human olfactory system sends more direct projections to the limbic system than other sensory system
If people around you smell scared, your brain moves toward concluding that you are too.
DO: There is just so much that is beyond our conscious awareness. When was the last time you remember smelling fear?
NUCLEUS ACCUMBENS
As part of the ventral striatum, it functions to process reward and motivation.
Role: Drives approach behavior by responding to anticipated pleasure or positive outcomes. Example: Anticipation of food, social rewards, or money.
OXYTOCIN
Oxytocin and Vasopressin facilitates bonding between both a parent and child as well as between couples
When a dog and its owner (not a stranger) interact, they secrete oxytocin. The more time spent gazing at each other, the larger the rise.
Along with bonding, oxytocin inhibits the central amygdala, suppressing fear and anxiety - it also activates the calm, vegetative parasympathetic nervous system
Oxytocin elicits prosocial behavior, and it is released when we experience prosocial behavior
POSITIVE AFFECT and NEGATIVE AFFECT
Positive Affect (PA) - Appetitive stimuli - positive reward cues, signals of safety. Enthusiasm, interest, pleasantness, or relief that can be termed Positive Affect.
Negative Affect (NA) - Aversive motivated states. Avoidance motivation or withdrawal that is elicited by aversive stimuli - threat cues, punishment, etc. Experienced as negative emotions ranging from anxiety , anger, frustration, and disgust.
People who are high in NA will exhibit, on average, higher levels of distress, anxiety, annoyance, irritability, hostility, worry, anxiety, fear, and dissatisfaction, and they tend to focus on the unpleasant characteristics of themselves, the world, the future, and other people. (1)
People that are high on the trait PA dimension are characterized by a high level of energy and engagement with the environment, particularly the social environment. Others see them as enthusiastic, optimistic, and actively involved with life. They tend to have optimistic expectations about the future and are highly sociable, preferring the company of others to isolation. (1)
"..over a dozen studies have reported correlations between extraversion and PA and neuroticism and NA suggesting that these two traits have strong affective components" (1)
"Extraverts consistently report more PA in response to positive-mood-inducing stimuli, and high-neuroticism persons report more NA in response to negative-mood-inducing stimuli" (1)
Positive Aspect promotes exploratory behavior. They will want to "play" with the environment and seek others who wish to enjoy these experiences as well. (1)
When examining specific brain areas that showed increased activation to negative images relative to positive images, researchers found that neuroticism correlated with reduced activation in the left mid temporal gyrus and the left mid frontal gyrus. These results are consistent with earlier imaging studies of depressed persons (a condition linked to neuroticism), which identified reduced metabolism in the left frontal cortex associated with depression. (1)
DO: A key point on a approach and avoid > The spectrum of approach and avoid varies widely depending on the individual. A particular input is approach for some and avoid for others. Also, changes in the brain mean that it could be approach today but avoid tomorrow.
Abundant evidence suggests a prefrontal cortical asymmetry in PA and NA. Assessed with EEG, PA is associated with left prefrontal cortex activation, whereas NA is associated with greater relative right prefrontal cortex activation. (1)
PREEXISTING TENDENCIES
Pain does not cause aggression - it amplifies our preexisting tendencies toward aggression.... Pain makes aggressive people more aggressive, while doing the opposite to unaggressive individuals
Various studies show that when the frontal cortex labors hard on some cognitive task, we tend to be more aggressive and less empathetic, charitable, and honest
DO: When you want someone to be more charitable and empathetic, remember it takes energy. There has to be a reason to extend resources.
PREFRONTAL CORTEX
The prefrontal cortex (PFC) chooses between conflicting options - Example > Coke or Pepsi... and often the conflict is between a decision driven by cognition and emotions.
Once it has decided, the PFC sends orders via projections to the rest of the frontal cortex, sitting just behind it. Those neurons then communicate with the 'premotor cortex', sitting just behind it, which then passes it to the 'motor cortex', then communicates with the muscles - and a behavior occurs (Approach - Avoid). (2)
Frontal cortical neurons are generalists, with broad patterns of projections, which makes for more work. This takes a lot of energy. When it is working hard, the frontal cortex has an extremely high metabolic rate and rates of activation of genes related to energy production. (2)
Frontal neurons are expensive cells - Note> Expensive cells are vulnerable cells.
DO Energy is so important. This has huge impacts on human Approach - Avoid behavior: Frontal neurons are expensive cells, and expensive cells are vulnerable cells. Being more advanced as a human - Higher levels of thinking and having empathy, perspective-taking, and compassion, require the use of this energy.
Increased cognitive load on the frontal cortex, and people become less prosocial, less charitable or helpful, and are more likely to lie. (2)
DO Another person having too many inputs and large cognitive load is mostly dark to us - We also do not know what the limits of cognitive load are on the people around us - It varies from person to person. Expect more avoid when a person is overloaded.
When people are under stress, distraction, or heavy cognitive load, the two streams can dissociate (Ex. Do X and Never Do X)... The chance you will do precisely the wrong thing rises not despite your best efforts but because of a stress-boggled version of them. (2)
DO Better approach decisions become challenged under heavy stress and cognitive load
The structure and function of the frontal cortex varies enormously among individuals - the resting metabolic rate in the PFC varies approximately thirtyfold among people. (2)
REGULATION
Regulating approach-avoidance behavior is a core part of human functioning—it’s how we manage impulses to act (approach) or withdraw (avoid) based on our goals, values, fears, and social context. This regulation involves conscious control, emotional processing, and biological systems working together to help us survive and thrive within our environments.
Parts of brain in regulation:
-Prefrontal Cortex (PFC) > Executive control, planning - overrides impulses and weighs outcomes
-Anterior Cingulate Cortex (ACC) > Conflict monitoring - detects internal conflicts (wanting to approach and avoid)
- Amygdala > Fear, threat detection - Can be downregulated by PFC to reduce avoidance
- Basal Ganglia/Dopamine > Reward and motivation - drives approach; modulated to support patience or caution
- Insula > Self-awareness - helps sense bodily signals that cue avoidance or anxiety
REWARD PREDICTION ERROR
Reward Prediction Error (RPE) is a concept from neuroscience and psychology that describes the difference between the reward you expected and the reward you actually received. It plays a crucial role in learning, especially in shaping human approach-avoid behavior.
RPE = Actual Reward – Expected Reward
The brain uses these errors to learn, update expectations, and adjust behavior.
Parts of brain associated with RPE:
- Ventral Tegmental Area (VTA) > Releases dopamine when RPE is detected
- Nucleus Accumbens > Encodes reward value and approach motivation
- Prefrontal Cortex > Updates expectations and makes decisions
- Amygdala > Weighs emotional relevance of unexpected outcomes
- Hippocampus > Stores context of when rewards/surprises happened
Research Schultz et al. (1997): Found that dopamine neurons fire more when unexpected rewards occur (positive RPE), and reduce firing when rewards are omitted (negative RPE).
SEROTONIN
Low serotonin impacts impulsive aggression, as well as cognitive impulsivity - difficulty in temporal discounting or trouble inhibiting a habitual response
Nearly all serotonin is synthesized in one brain region (the raphe nucleus), which projects to the following: the tegmentum, accumbens, PFC, and amygdala, where serotonin enhances dopamine's impact on goal-directed behavior.
The striatum receives inputs that use serotonin to arouse it, norepinephrine to generate focused or scanning attention, and dopamine (DA) to signal salient events and promote action. (1)
SITUATION LABELS
Human behavior is changed by situational labels - call a game 'Wall Street Game', and people become less cooperative. Call a game 'Community Game' and it does the opposite. .. have people read random word lists before playing - with warm fuzzy words in the list - help, harmony, fair, mutual - fosters cooperation... while words like rank, power, fierce, and inconsiderate foster the opposite
DO Words matter as the brain attempts to understand what is happening in the world. Post positive words at work and at home.
SPEED OF BRAIN PROCESSING
The gender of a face is processed within 150 milliseconds. The same goes for interpretation of social status
After a 40 millisecond exposure, people accurately distinguish high from low status presentations
DO: First Impressions matter! Impressive how quickly the brain interprets another person in milliseconds. At all times, we can see that the brain wants to know right away what is happening.
TESTOSTERONE
Testosterone increases confidence and optimism, while decreasing fear and anxiety - winning increases the number of testosterone receptors in the bed nucleus of the stria terminalis (the way station where the amygdala communicates with the rest of the brain). Success in everything... boosts testosterone levels
Testosterone does build new social patterns of aggression - it exaggerated preexisting ones
Testosterone makes us do what it takes to attain and maintain status
UNDER THE CONSCIOUS - RACE RELATIONS
The more expensive a supposed (placebo) painkiller, the more effective people report the placebo to be. If you ask a person their favorite detergent - if they've just read a paragraph containing the word ocean, they're more likely to choose the brand Tide. Over a course of a few seconds, sensory cues can shape your behavior at the unconscious level
The human brain is incredibly attuned to skin color. In tests, people were exposed to a flash of a face for less than a tenth of a second (one hundred milliseconds), too short to know that they have seen something. Then, have the person guess the race of the pictured face - there is a better-than-even chance that they will guess accuracy.
There is more activation in the amygdala when a person is considered racist (according to implicit test of race bias)
A person of white skin color sees a black face shown at a subliminal speed, the amygdala activates. If the face is shown long enough for a conscious processing, the anterior cingulate and the cognitive dlPFC then activate to inhibit the amygdala
DO In human history, we were in small tribes of similar race and beliefs. Within just a couple hundred years, the worlds population skyrocketed and we are now a mix of races, beliefs, and cultures. As can be seen from above, two things are true:
1. The brain does not evolve at the speed in which human population rose and spread throughout the globe. Seeing people who are different than us impacts all of us at the subconscious level. Due to the need for survival, negative is more advantageous than positive.
2. Based on brain structure and upbringing (experiences that teach the brain), we all move forward at different speeds when it comes to interpreting someone who is different than 'us'.
When an input enters the brain... Most of it is funneled through the sensory way station in the thalamus and then to the appropriate cortical region (Visual or auditory cortex) for the slow, arduous process of decoding light pixels, sound waves, etc. - into something identifiable. And then the information is recognized for what it is and then it is passed to the limbic system
Information hits the amygdala fast but it is often inaccurate
DO: Repeat- Information that hits the amygdala is fast but is often inaccurate. Makes sense when you consider the bias to and importance of survival.
VENTRAL STRIATUM
The ventral striatum is associated with reward-seeking behavior.
A universal role of the ventral striatum in reward-based learning: Evidence from human studies
Article
Hierarchical brain networks active in approach and avoidance goal pursuit
Jeffrey Spielberg
Wendy Heller
Gregory A Miller
Link:
https://www.frontiersin.org/articles/10.3389/fnhum.2013.00284/full
"..motivation is necessary for an organism to pursue goals"
"Approach and avoidance motivation are hypothesized to form the “basic building blocks that underlie the complexity of human behavior"
"combining Scholer/Higgins and Elliots models, the present proposal offers a hierarchical model of approach/avoidance motivation that consists of four levels: temperamental, system, strategic, and tactical. The temperamental level consists of broad tendencies to implement approach or avoidance goals and approach or avoidance means to attain these goals. The system level maintains the goals that are held, approaching desired outcomes and/or avoiding undesired outcomes. The strategic level represents the general means or process by which the goal will be pursued, and, at the tactical level, the strategy is instantiated in a specific context."
"an overwhelming research base indicating that PFC is central to the pursuit of goals"
"several studies suggest that DLPFC is essential for the neural integration of motivation and executive function processes."
"The model proposed... posits that the system, strategic, and tactical levels of the hierarchical model of approach/avoidance motivation are instantiated along an anterior-to-posterior gradient of SLPFC (including DLFPC). Further, the present review suggests that OFC and ACC provide information about stimulus and action value, respectively, to these areas. Lastly, MPFC and PCC are involved in integrating motivationally salient information into the anticipation of potential future outcomes. Thus, we propose that all regions discussed are involved in instantiating the model, with SLPFC involved in overall coordination and maintenance over time of level-specific processing."
DO: Obviously Approach and Avoid is basic to other species on the planet and for humans. With the complexity of the human brain, it is a lot more complex than just simple approach and avoid for food, reproduction, and survival. This article gets into the hierarchical brain networks that are active in approach and avoid goal pursuit.
Links coming soon
1. Handbook of Approach Avoid
2. Behave - Robert Sapolsky
3. 7 Lessons about the Brain - Lisa Barrett
4. How Emotions are Made - Lisa Feldman Barrett
5. The Worm at the Core - Sheldon Solomon, Jeff Greenberg, and Tom Psyzczynski
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